Refund & Replacement

30 Days Refund & Replacement:

If you are offered a refund or a replacement order, you will not need to return the item you received. Our 30-Day FULL Refund/ FREE Replacement Policy covers the following reasons:

  • The item received is defective/damaged/broken/does not work properly.
  • The item received is different from the description or the product customization information.
  • Incorrect or mismatched size.
  • Lost/missed items.

Non Refund & Replacement:

The following reasons are NOT covered by our 30 days Refund & Replacement Policy. We are not liable for these issues.

  • Request for a refund/replacement is made after 30 days of product delivery.
  • Pick the wrong size, product, address, custom information, etc.
  • Product damaged by misuse, mishandling, or poor maintenance.
  • Items that have been washed, worn, or soiled and damaged resulting from the customer's handling.
  • Personal Reasons due to personal taste, change of mind, etc.
  • Products purchased during a sale or any promotion.

Refund and Replacement Service Procedure:

  1. Contact customer service here.
  2. Request Refund/Replacement details with photos of the items you received and the received package's cover, including the detailed shipping label, to best assist you.
  3. Get a refund or replacement after we receive your ticket.

Refund time:

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

  • Credit Card: Up to 10 business days.
  • Paypal: 3 to 5 business days.